What is HP Re-Fuel Program?
HPCL HP Refuel is a powerful Loyalty and Payment program that provides complete fuel management solution to your vehicle and your Kitchen (HP Gas) in the form of an unbeatable combination of control, convenience, security and attractive reward points. This innovative prepaid payment mechanism is designed for efficient management through greater control over fuel consumption and operating costs, thereby adding value to individuals and businesses.
What is Unified Program?
• Unified Program is integration of Payback Loyalty Program with HP Re-Fuel Program, Effective 1st Jan 2019.
• Earlier Payback customers used to EARN 1 (one) Payback points on purchase of fuel at HPCL on swiping of Payback Card on ICICI POS in addition to payment transaction.
• Under Unified Program HP Re-Fuel customers Earn 4 Payback Points instead of Drivestars.
What is Payback Loyalty Program?
Payback (earlier called i-mint) is India’s largest Multi-coalition loyalty program. The power of PAYBACK stems from pooling loyalty benefits from many attractive Payback partners: Using one single Payback card no. Or using registered mobile number, customers can earn loyalty points when they shop at a wide range of different merchants and brands - offline and online.
What is Multi-Coalition Loyalty Program?
Faster Reward : Customers can Earn rewards faster than any other Loyalty Program like buy Fuel, groceries, eating out, traveling and more. Payback program has over 100 brands as their partners across all categories (and the list is growing everyday). All your points will get accumulated on your single Payback Card or on Registered Mobile Number.
Top Brands who offers Payback Points as Reward Points and Redeem?
• Top brands who offers Payback Points are HPCL, ICICI Bank, Big Bazaar, Central, Bookmyshow, Mobikwik, Amazone, Flipkart, etc. on purchase of their products.
• Customers can Redeem their accumulated points of all brands at any of the Payback brands. To view the complete list of partners, please log on to www.payback.in.
How HP Re-Fuel customers get enrolled for Payback Loyalty Program?
Effective 1st Jan 2019, Every Existing HP Re-Fuel customers are Enrolled for Payback at the backend to Reward the customers in the form of Payback Points and Vice Versa, every HP Payback customers get enrolled at the backend for HP Re-Fuel Program.
How HP Re-Fuel customers know that they are enrolled for Payback?
In your HP Re-Fuel Mobil App , you will get to see ‘Payback Points Balance’ tab. If you are not seeing ‘Payback Points Balance’ tab in your mobile app, please contact HP Re-Fuel Call centre on Toll Free Number 1800-1039-811 (24 X 7) or thru website www.hprefuel.com .
How HP Payback Customers will get enrolled for HP ReFuel Program?
Existing HP Payback Customers are being sent with Notification SMS about enrolment as HP ReFuel customer and in 2 days customer an User ID and Password for HP ReFuel mobile App being sent thru SMS. Then customer to download HP Re-Fuel App from their Google Play or App Store to Pay for Fuel and Earn Reward Points.
How Other Partner / Brand enrolled Payback customers can get enrolled for HP Re-Fuel Program?
Customer to download HP Re-Fuel mobile app from Google Play or App Store, in their mobile and enter all required information and submit. Login information will be sent to their registered mobile number to Add Money and transacting thru HP Re-Fuel.
What happened to my accumulated Drivestars?
Accumulated Drivestars as of 31st Dec’18 was converted to Rupee value and equivalent amount was credited back to customers Wallet account.
If customers have multiple PAYBACK Accounts, do they have an option to merge it?
Yes, customer multiple PAYBACK Accounts can be merged subject to certain conditions. To do so, customers to contact Payback Call Centre 1860-258-5000 between 10 AM to 9PM.
How do customer know Payback Points Balance?
HP Re-Fuel App has real time integration with Payback System. Log on to HP Re-Fuel App and on Dash Board, the Points that are visible under Payback Points Balance are Total Accumulated Payback Points earned at HPCL and at across Payback Partners,
How do Customer Redeem Payback Points?
Log on to HP Re-Fuel App and click Payback Redemption. Customer get to see total points balance and points worth in Rs. Click Redeem Button for Recharging HP Re-Fuel Wallet for desired amount. Instantly equivalent amount will get credited to HP Re-Fuel Wallet and Payback Points Balance will get debited. Now scan your QR Code and purchase Fuel as per your requirements.
How many Payback Points are offered by HPCL on purchase of Fuel?
HPCL offers basic rewards as 4 Payback Points for every Rs 100/- on purchase of fuels.
How many Campaign Payback Points are offered by HPCL on purchase of Fuel?
HPCL offers 1 Ltr Free Fuel in the form of 300 Payback Points per month on purchase of 5 Ltr and more. This offer is valid till 31st March 2019.
Do Customer Earn Payback Points on Payment for HP Gas Cylinder?
• Yes, HPCL offers additional 1 Ltr Free Fuel in the form of 300 Payback Points per month on payment for HP Gas Cylinder for minimum transaction value of Rs 400/-. This offer is valid till 31st March 2019.
• No Basic 4 Payback Points offered on HP Gas Cylinder Payment.
How much do customer Earn from other Payback Partners / Brands?
Every Payback Partners / Brands offer Payback Points to their customers as per their Reward Structure. To know more please log on to www.payback.in
How much is 1 Payback Point?
1 Payback Point = 25 Paisa across Payback Partners / Brands.
When will my PAYBACK Points expire?
PAYBACK Points will expire in 3 years from the date of transaction.