What is HP Re-Fuel™ Program?

HPCL HP Refuel is a powerful Loyalty and Payment program that provides complete fuel management solution to your vehicle and your Kitchen (HP Gas) in the form of an unbeatable combination of control, convenience, security and attractive reward points. This innovative prepaid payment mechanism is designed for efficient management through greater control over fuel consumption and operating costs, thereby adding value to individuals and businesses.

Enrol to unleash benefits

If you are a new customer, go to your Google Play / App. Store, type HP Re-Fuel and install the app in your mobile phone and enter all the required information to Register / Enroll for the HP Re-Fuel Program. Login information will be sent to your registered mobile number to Add Money and transacting thru HP Re-Fuel. Or else, click on the below “Apply Now” link. Fill the details mentioned and submit the form. You will receive login and Account details instantly through E-Mail and SMS. Once the details are received, you can start transacting through HP Re-fuel.

Add Money Made Easy

• Since it’s a prepaid card program you need to recharge your HP Re-Fuel Account to transact. Open HP Re-Fuel App and Click on “ADD MONEY” button to Recharge your HP Re-Fuel Account. Then the App will redirect to Payment Gateway Page for you to Add Money using Credit Card / Debit Card / Net Banking / Select Wallets / UPI. Once the money is added successfully, customer will receive a confirmation SMS.
• Alternately, Log on to www.hprefuel.com and click on “ADD MONEY” to recharge your HP Re-Fuel Account. Enter your mobile number and select your HP Re-Fuel Account from the drop down. Then the page will redirect to Payment Gateway page. In Payment Gateway, you can add desired money into your account using thru Credit Card / Debit Card / Net Banking / Select Wallets/ UPI. Once the money is added successfully, customer will receive a confirmation SMS.

Transactions never this Simple

• Now Petrol / Diesel Payment and HP Gas Cylinder Payment shall be made easily through HP Re-Fuel App by scanning QR Code and Enter Amount of transaction by yourself.
• On Payment for Petrol/ Diesel / Power / Turbojet / AUTO LPG / CNG / LUBE, Open HP Re-Fuel App, select Product and Scan HP Re-Fuel QR Code displayed by Forecourt Sales Men (FSM) at HPC Retail Outlets. Then Confirmation message will get displayed on the App page.
• On Payment for HP Gas Cylinder, open HP Re-Fuel App and Scan QR Code displayed by your LPG Cylinder Delivery Boy at your Door Step. In case you are a Ezy Gas Customer, you have to share your registered HP Re-Fuel Mobile Number to HP Gas Delivery Boy for him to enter the same on to Ezy Gas App. OTP will be sent to your registered mobile number. Advise OTP to Delivery Boy to complete the payment transaction. Then Confirmation message will get displayed on the App page.

Reward Points

• Reward program of HP Re-Fuel is powered by PAYBACK — India’s largest Multi-Coalition Loyalty programme. "PAYBACK" is brand name of Loyalty Solutions and Research Private Limited (LSRPL).
• LSRPL owns and operates a reward points-based Loyalty Program targeted towards customers and merchants in India. As a part of the Loyalty Program, LSRPL enters into arrangements with various organizations for participation in the Loyalty Program, for rewarding their customers and merchants (across all products and services made available by LSRPL through its network of third party vendors).
• HPCL will issue reward points on Purchase of Fuels at HPCL Retail Outlets in the form of PAYBACK Points, for this purpose every HP Re-Fuel Customer will be enrolled as a PAYBACK Member and issued PAYBACK Membership Account at the backend for Earning and Redeeming PAYBACK Points as per the terms and conditions specified by HPCL and LSRPL. Please refer PAYBACK Website www.payback.in for more details.
• More than 100 partners are part of PAYBACK Program including ICICI Bank, HPCL, Big Bazaar, Central, MobiKwik, Book My Show. Customers earn points and redeem points across PAYBACK Partners when they shop for grocery, fuel their vehicle, make payments using a Credit / Debit Card or a mobile wallet & more. For terms and conditions of PAYBACK kindly visitwww.payback.in.

FAQs

Note: All references to HPCL in this FAQ also include its group companies

What is HP Re-Fuel Program?

HPCL HP Refuel is a powerful Loyalty and Payment program that provides complete fuel management solution to your vehicle and your Kitchen (HP Gas) in the form of an unbeatable combination of control, convenience, security and attractive reward points. This innovative prepaid payment mechanism is designed for efficient management through greater control over fuel consumption and operating costs, thereby adding value to individuals and businesses.

What is Unified Program?

• Unified Program is integration of Payback Loyalty Program with HP Re-Fuel Program, Effective 1st Jan 2019.
• Earlier Payback customers used to EARN 1 (one) Payback points on purchase of fuel at HPCL on swiping of Payback Card on ICICI POS in addition to payment transaction.
• Under Unified Program HP Re-Fuel customers Earn 4 Payback Points instead of Drivestars.

What is Payback Loyalty Program?

Payback (earlier called i-mint) is India’s largest Multi-coalition loyalty program. The power of PAYBACK stems from pooling loyalty benefits from many attractive Payback partners: Using one single Payback card no. Or using registered mobile number, customers can earn loyalty points when they shop at a wide range of different merchants and brands - offline and online.

What is Multi-Coalition Loyalty Program?

Faster Reward : Customers can Earn rewards faster than any other Loyalty Program like buy Fuel, groceries, eating out, traveling and more. Payback program has over 100 brands as their partners across all categories (and the list is growing everyday). All your points will get accumulated on your single Payback Card or on Registered Mobile Number.

Top Brands who offers Payback Points as Reward Points and Redeem?

• Top brands who offers Payback Points are HPCL, ICICI Bank, Big Bazaar, Central, Bookmyshow, Mobikwik, Amazone, Flipkart, etc. on purchase of their products.
• Customers can Redeem their accumulated points of all brands at any of the Payback brands. To view the complete list of partners, please log on to www.payback.in.

How HP Re-Fuel customers get enrolled for Payback Loyalty Program?

Effective 1st Jan 2019, Every Existing HP Re-Fuel customers are Enrolled for Payback at the backend to Reward the customers in the form of Payback Points and Vice Versa, every HP Payback customers get enrolled at the backend for HP Re-Fuel Program.

How HP Re-Fuel customers know that they are enrolled for Payback?

In your HP Re-Fuel Mobil App , you will get to see ‘Payback Points Balance’ tab. If you are not seeing ‘Payback Points Balance’ tab in your mobile app, please contact HP Re-Fuel Call centre on Toll Free Number 1800-1039-811 (24 X 7) or thru website www.hprefuel.com .

How HP Payback Customers will get enrolled for HP ReFuel Program?

Existing HP Payback Customers are being sent with Notification SMS about enrolment as HP ReFuel customer and in 2 days customer an User ID and Password for HP ReFuel mobile App being sent thru SMS. Then customer to download HP Re-Fuel App from their Google Play or App Store to Pay for Fuel and Earn Reward Points.

How Other Partner / Brand enrolled Payback customers can get enrolled for HP Re-Fuel Program?

Customer to download HP Re-Fuel mobile app from Google Play or App Store, in their mobile and enter all required information and submit. Login information will be sent to their registered mobile number to Add Money and transacting thru HP Re-Fuel.

What happened to my accumulated Drivestars?

Accumulated Drivestars as of 31st Dec’18 was converted to Rupee value and equivalent amount was credited back to customers Wallet account.

If customers have multiple PAYBACK Accounts, do they have an option to merge it?

Yes, customer multiple PAYBACK Accounts can be merged subject to certain conditions. To do so, customers to contact Payback Call Centre 1860-258-5000 between 10 AM to 9PM.

How do customer know Payback Points Balance?

HP Re-Fuel App has real time integration with Payback System. Log on to HP Re-Fuel App and on Dash Board, the Points that are visible under Payback Points Balance are Total Accumulated Payback Points earned at HPCL and at across Payback Partners,

How do Customer Redeem Payback Points?

Log on to HP Re-Fuel App and click Payback Redemption. Customer get to see total points balance and points worth in Rs. Click Redeem Button for Recharging HP Re-Fuel Wallet for desired amount. Instantly equivalent amount will get credited to HP Re-Fuel Wallet and Payback Points Balance will get debited. Now scan your QR Code and purchase Fuel as per your requirements.

How many Payback Points are offered by HPCL on purchase of Fuel?

HPCL offers basic rewards as 4 Payback Points for every Rs 100/- on purchase of fuels.

How many Campaign Payback Points are offered by HPCL on purchase of Fuel?

HPCL offers 1 Ltr Free Fuel in the form of 300 Payback Points per month on purchase of 5 Ltr and more. This offer is valid till 31st March 2019.

Do Customer Earn Payback Points on Payment for HP Gas Cylinder?

• Yes, HPCL offers additional 1 Ltr Free Fuel in the form of 300 Payback Points per month on payment for HP Gas Cylinder for minimum transaction value of Rs 400/-. This offer is valid till 31st March 2019.
• No Basic 4 Payback Points offered on HP Gas Cylinder Payment.

How much do customer Earn from other Payback Partners / Brands?

Every Payback Partners / Brands offer Payback Points to their customers as per their Reward Structure. To know more please log on to www.payback.in

How much is 1 Payback Point?

1 Payback Point = 25 Paisa across Payback Partners / Brands.

When will my PAYBACK Points expire?

PAYBACK Points will expire in 3 years from the date of transaction.

Campaign - Terms and Conditions

  1. This campaign is open to all HP Re-Fuel Customers. The mere participation in the campaign implies acceptance of terms and conditions of the campaign.
  2. Customers can download HP Re-Fuel App thru Google Play / Apple Store or Web Portal www.hprefuel.com and are advised to go through Terms & Conditions.
  3. This campaign is applicable on purchase of Petrol, power, Diesel, TurboJet, Auto LPG, CNG and HP GAS Cylinder thru HP Re-Fuel Loyalty Program such as HP Re-Fuel Card, Cardless, QR Code and Paycode.
  4. TThis campaign will commence at 00:00 hours on Jan 01, 2019 and closes at 23:59 hours on Mar 31, 2019.
  5. Customers can Earn 1 Litre free fuel instantly on purchase of 5 Litre or more fuel thru HP Refuel in a single or multiple transactions per month, subject to maximum of Rs 75/- pm.
  6. Customers can get Additional 1 Litre Free Fuel instantly on Payment of HP GAS Cylinder for one or more Refills thru HP Re-Fuel App during Campaign months, subject to maximum of Rs 75/- pm .
  7. 1 Litre Free fuel will be given in the form of Reward Points called PAYBACK POINTS (1 Payback Point = 25 paise) in HP Refuel Mobile App., as soon as the total purchase amount of customer becomes > 5 Ltr. For example,
    1. if a customer buys 2 Litres of Petrol at thru HP Refuel on 10th November 2018 and 3 Litres of Petrol thru HP Refuel on 21st November 2018, he will be eligible for free fuel of 1 Litre petrol which will be credited to his reward account in the form of FLAT 300 PAYBACK POINTS on the same day i.e 21st November 2018.
    2. if a customer buys 2 Litres of Petrol on 10th November 2018 and 3 Litres of Diesel on 21st November 2018, he will be eligible for free fuel of 1 Litre Diesel which will be credited to his reward account in the form of FLAT 300 PAYBACK POINTS on the same day i.e 21st November 2018.
    3. if a customer buys fuel at various outlets of HPCL as 2 Litres of Petrol @ Rs 77 per Ltr thru HP Refuel on 10th November 2018 and 3 Litres of Petrol thru HP Refuel @ Rs 76 per Ltr on 21st November 2018 , he will be eligible for free fuel of 1 Litre petrol which will be credited to his reward account in the form of FLAT 300 PAYBACK POINTS on the same day i.e 21st November 2018.
    4. if a customer buys fuel at various outlets of HPCL as 2 Litres of Petrol @ Rs 74 per Ltr thru HP Refuel on 10th December 2018 and 3 Litres of Diesel thru HP Refuel @ Rs 72 per Ltr on 21st December 2018 , he will be eligible for free fuel of 1 Litre Diesel which will be credited to his reward account in the form of FLAT 300 PAYBACK POINTS on the same day i.e 21st December 2018.
  8. 1 Litre Free fuel will be given in the form of Reward Points called PAYBACK POINTS (1 PAYBACK POINT = 25 paise) in HP Refuel Mobile App., as soon as the Payment for HP GAS Cylinder done thru HP Re-Fuel App.. For example,
    1. if a customer pay for HP GAS Cylinder thru HP ReFuel App. on 20th November 2018, he will be eligible for free fuel of 1 Litre petrol which will be credited to his reward account in the form of FLAT 300 PAYBACK POINTS on the same day i.e 20th November 2018.
  9. To know more about Payback, please log on to www.payback.in .
  10. Cash in lieu of points will NOT be given.
  11. Membership to the HP Re-Fuel Program shall be at the sole discretion of HPCL.
  12. In case of loss of the card / forgotten User Name / Password, Customers are requested to download HP Re-Fuel Mobile App. Thru Google Play or App Store and Click Forgot Password to generate User Name and Password.
  13. HPCL shall not be liable for problems faced by the customer while using HP Re-Fuel on account of poor or bad or no network connection or due to any other reason, though reasonable attempts will be made to rectify the issue.
  14. Fuels will also be available for purchase without participation in this campaign.
  15. No correspondence will be entertained with regard to the campaign.
  16. Disputes if any will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai.
  17. HPCL reserves the right to change, amend, extend and cancel the campaign or any part thereof without any prior notice or giving any reasons.
  18. HPCL reserves the right to reject any transactions which found suspicious and the same will not be considered for calculating campaign rewards.
  19. Participation in the campaign will be treated as void wherever such campaigns are prohibited under local laws.
  20. The decisions of HPCL regarding this campaign are final, binding and non-contestable. No queries, clarifications and suggestions will be entertained on the modality of calculation of reward points which would be entirely at the discretion of HPCL.

DREAM ON WITH KURL-ON - DRIVE HAPPY WITH HP

  1. Customers filling Petrol (including poWer) worth Rs. 300/- or more using HP ReFuel App will get to participate in the contest.
  2. Campaign covers select 3000 outlets across India ( excluding Tamilnadu)
  3. Duration of the campaign: 1st February 19 to 31st March 19
  4. Mega Lucky Draw at the end of the campaign period
  5. Lucky Customers to win
    1. 10 Cars – Datsun Redigo D version
      1. Insurance, registration, taxes, if any to be borne by the winner
      2. Option to encash for Rs 2.5 lacs less applicable taxes
    1. 50 Singapore / Indonesia / Thailand holiday packages
      1. Stay for one person for 3 nights/4 days
      2. To & fro air travel for one
      3. Airport transfer
      4. To be availed within next 6 months
      5. Can be encashed for Rs. 45000/- less applicable taxes
    1. 50 Bikes – TVS KS
      1. Insurance, registration, taxes if any to be borne by the winner
      2. Can be encashed for Rs. 40000/- less applicable taxes
    1. 50 Kerala holiday packages – Kairali Ayurveda Resorts, Pallakad
      1. 3 nights/4 days stay for a couple with child up-to 05 years
      2. Includes all veg meals
      3. Couple spa
      4. Use of indoor and outdoor games
      5. Includes all taxes
      6. Cost of travel in the scope of winner
    1. 280000 Kurl-on gift vouchers of Rs. 2500/- each on select range of Kurl-on mattresses/ Art of India Bedsheets / Comforters etc.
    2. Attractive discount on exchange of old mattress on production of HPCL cash memo.

Disclaimer

  1. HPCL will never send you e-mails or call you asking for confidential details of your account/ Debit or Credit Card details / PIN / Password / OTP / URN or personal details such as date of birth, mother's maiden name, PAN No, Aadhaar No. etc. Beware of anyone asking you for such information on behalf of HPCL through e-mails or phone calls. Please do not provide your bank account or credit or debit card details to emails offering a job or any service or claiming that you have won a lottery or open attachment of mails from unknown email id. While it is our endeavour to provide you with the best of online services and facilities, HPCL is not responsible for any erroneous transactions made by you. HPCL shall also not be responsible for misuse of your account arising from any wrong, inadvertent or other kind of disclosure of such details by you.
  2. The Fuel Prices mentioned in the HP Refuel Mobile App, Web Portal, etc. are only indicative. Although efforts are being made to update the price changes whenever it happens, however, the Fuel Prices as displayed on Dispensing Unit (DU) at time of fuelling is final and binding. No claims of whatsoever nature will be entertained on the price difference.
  3. The Rewards Program on your HPCL Re-Fuel Mobile App is brought to you by HPCL in collaboration with PAYBACK. This Rewards Program is governed by the standard terms and conditions laid out by PAYBACK. By the virtue of enrolling into HPCL Re-Fuel Mobile App you agree to the terms and conditions of PAYBACK. You may visit www.payback.in for detailed terms and conditions of the PAYBACK Rewards Program.