What is HP Re-Fuel™ Program?

HPCL HP Refuel is a powerful Loyalty and Payment program that provides complete fuel management solution to its owners and operators in the form of an unbeatable combination of control, convenience, security and attractive reward points. This innovative payment mechanism is designed for efficient management through greater control over fuel consumption and operating costs, thereby adding value to individuals and businesses.

Enroll to unleash benefits

Clink on the above “Apply Now” link. Fill the details mentioned and submit the form. Customers instantly receives login and Account details through E-Mail and SMS. Once the details are received, Customers can start transacting through HP Re-fuel.

Cash Loading Made Easy

Since it’s a prepaid card program customers need to recharge their HP Re-Fuel Account to use it.
• You can recharge your account on Pre login and Post login in the website.
• At pre login to recharge your account, click on the above link “RECHARGE ACCOUNT”. Enter your mobile number and select your HP Re-Fuel Account from the drop down. Then the page will redirect to Payment Gateway page.
• In Payment Gateway, you can load desired money into your account using Credit/Debit Card, Internet Banking and Wallets.
• Once the payment is complete, customer will receive a confirmation SMS.

Transactions never this Simple

• At the HPCL Retail outlets. At the time of cash payment, instead of cash, payment can be made through HP Re-fuel.
• Advise the sales attendant at the HPCL outlet about the payment through HP Re-Fuel.
• Then advise your Mobile number. Your mobile number will be entered in EDC Terminal by Sales attendant.
• You will receive an OTP and the amount of sale being swiped.
• Advise OTP to the Sales attendant.
• Charge Slip will be generated and your Transaction is Complete.

Promos and online accumulation of Points

HPCL HP Re-Fuel™ is the only online rewards program in the country that updates your points by the minute; a deserving benefit for our most valuable customers. We also assure you of a never-ending stream of regular promotions and offers to keep you excited and provide you with an unmatched HPCL HP Re-Fuel™ experience! HP Re-Fuel Card™ Points can be tracked here or through our dedicated helpline or from the terminal at the participating petrol pump. You can also send a query via SMS by messaging "HPR " to 99223076601. For instance, if your Customer no. is 3100000112, SMS the message "HPR 3100000112'. to 9223076601.

FAQs

Note: All references to HPCL in this FAQ also include its group companies

What is the HP Re-Fuel Card™Program all about?

HP Re-Fuel Card™is the country's favourite Customer Loyalty Program that rewards cash-paying customers. As a member, you can earn HP Re-Fuel Card™Points on purchases at participating HPCL petrol pumps and franchisees, affiliates and outlets of alliance partners with whom HPCL may have alliance from time to time. The HP Re-Fuel Card™points earned can instantly be redeemed for fuel and lubes at participating HPCL petrol pumps. You can also redeem the points against items given in the Rewards Catalogue, which would normally take up to 6 weeks to be delivered.

Are reward points given even if payment is made through credit or debit cards?

Certainly. Apart from rewarding Cash Customers, the program also rewards customers who pay by credit or debit cards. However, the customer has to produce his HP Re-Fuel Card™for earning points.

Who can participate in HP Re-Fuel Card™?

All customers having vehicles whose Registered Laden Weight (RLW) is less than 4 tonnes, as noted in their vehicle Registration Certificate (RC) issued by the concerned Regional Transport Authority (RTA), are eligible to become members of HP Re-Fuel Card™

How many types of memberships are there?

There are two types of memberships - Individual and Corporate. Those having vehicles for personal use can enroll under Individual Type of membership. All companies/entities/persons having commercial vehicles can enroll as Corporates. Individuals can pay the enrolment fee and pick up a pre-activated ready-to-use HP Re-Fuel Card™ from any participating HPCL petrol pump. Those desirous of obtaining a Corporate Membership should obtain a physical application form for Corporates from the petrol pump from which they meet their fuel requirements, fill up and submit the same at the said petrol pump with copies of the RC of each vehicle they own. Once this application is approved, an HP Re-Fuel Card™will be issued directly by HPCL to the concerned Corporate.

What are the benefits of a Corporate card?

The company/entity/person with Corporate membership can collect points against purchase of goods and services at participating establishments. For instance, all vehicles of acompany can get the points on a single card while fuelling at participating HPCL petrol pumps, provided they produce the HP Re-Fuel Card™ at the time of purchase of fuel. The company can redeem the points only through its authorised representative, whose name is shown in the application form. Any change in the name of the authorised representative should be duly intimated to the local HP Re-Fuel Card™Officer immediately.

Campaign - Terms and Conditions

  1. This campaign is open to all HP Re-Fuel Customers. The mere participation in the campaign implies acceptance of terms and conditions of the campaign.
  2. Customers can download HP Re-Fuel App thru Google Play / Apple Store or Web Portal www.hprefuel.com and are advised to go through Terms & Conditions.
  3. This campaign is applicable on purchase of Petrol, Power, Diesel, TurboJet, Auto LPG, CNG and HP GAS Cylinder thru HP Re-Fuel Loyalty Program such as HP Re-Fuel Card, Cardless, QR Code, Paycode and Ezygas.
  4. This campaign will commence closes at 23:59 hours on Dec 31, 2018.
  5. Customers can Earn 1 Litre free fuel instantly on purchase of 5 Litre or more fuel thru HP Refuel in a single or multiple transactions per month, subject to maximum of Rs 100 pm.
  6. Customers can get Additional 1 Litre Free Fuel instantly on Payment for HP GAS Cylinder for one or more Refills thru HP Re-Fuel App during Campaign months, subject to maximum of Rs 85/-.
  7. 1 Litre Free fuel will be given in the form of Reward Points called Drivestars (1 Drivestar = 1 paise) in HP Refuel Mobile App., as soon as the total purchase amount of customer becomes > 5 Ltr. For example,
    1. if a customer buys 2 Litres of Petrol at thru HP Refuel on 10th November 2018 and 3 Litres of Petrol thru HP Refuel on 21st November 2018, he will be eligible for free fuel of 1 Litre petrol which will be credited to his reward account in the form of Drivestars on the same day i.e 21st November 2018.
    2. if a customer buys 2 Litres of Petrol on 10th November 2018 and 3 Litres of Diesel on 21st November 2018, he will be eligible for free fuel of 1 Litre Diesel which will be credited to his reward account in the form of Drivestars on the same day i.e 21st November 2018.
    3. if a customer buys fuel at various outlets of HPCL as 2 Litres of Petrol @ Rs 81 per Ltr thru HP Refuel on 10th November 2018 and 3 Litres of Petrol thru HP Refuel @ Rs 80 per Ltr on 21st November 2018 , he will be eligible for free fuel of 1 Litre petrol at average petrol price of Rs 80.5 per Ltr which will be credited to his reward account in the form of Drivestars on the same day i.e 21st November 2018.
    4. if a customer buys fuel at various outlets of HPCL as 2 Litres of Petrol @ Rs 81 per Ltr thru HP Refuel on 10th December 2018 and 3 Litres of Diesel thru HP Refuel @ Rs 77 per Ltr on 21st December 2018 , he will be eligible for free fuel of 1 Litre Diesel at average Diesel price of Rs 77 per Ltr which will be credited to to his reward account in the form of Drivestars on the same day i.e 21st December 2018.
  8. In addition to the above, 1 Litre Free fuel will be given in the form of Reward Points called Drivestars (1 Drivestar = 1 paise) in HP Refuel Mobile App, as soon as the Payment for HP GAS Cylinder done thru HP Re-Fuel App. For example,
    1. if a customer pay for HP GAS Cylinder thru HP ReFuel App. on 20th November 2018, he will be eligible for free fuel of 1 Litre petrol which will be credited to his reward account in the form of Drivestars on the same day i.e 20th November 2018.
  9. Cash in lieu of points will NOT be given.
  10. Membership to the HP Re-Fuel Program shall be at the sole discretion of HPCL.
  11. In case of loss of the card / forgotten User Name / Password, Customers are requested to download HP Re-Fuel Mobile App. Thru Google Play or App Store and Click Forgot Password to generate User Name and Password.
  12. HPCL shall not be liable for problems faced by the customer while using HP Re-Fuel on account of poor or bad or no network connection or due to any other reason, though reasonable attempts will be made to rectify the issue.
  13. Fuels will also be available for purchase without participation in this campaign.
  14. No correspondence will be entertained with regard to the campaign.
  15. Disputes if any will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai.
  16. HPCL reserves the right to change, amend, extend and cancel the campaign or any part thereof without any prior notice or giving any reasons.
  17. HPCL reserves the right to reject any transactions which found suspicious and the same will not be considered for calculating campaign rewards.
  18. Participation in the campaign will be treated as void wherever such campaigns are prohibited under local laws.
  19. The decisions of HPCL regarding this campaign are final, binding and non-contestable. No queries, clarifications and suggestions will be entertained on the modality of calculation of reward points which would be entirely at the discretion of HPCL.

Disclaimer

The Fuel Prices mentioned in the HP Refuel Mobile App, Web Portal, etc. are only indicative. Although efforts are being made to update the price changes whenever it happens, however, the Fuel Prices as displayed on Dispensing Unit (DU) at time of fuelling is final and binding. No claims of whatsoever will be entertained on the price difference.